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Privacy Policy

AT MyHealthPass we are committed to protecting your privacy, both on the Internet and off-line. The material below describe our privacy practices for this web site. If you have any questions about the policy, please contact us.


When you enter our website, information is gathered from your Internet browser. This information may include your Internet protocol (IP) address (which allows us to determine the identity of your Internet Service Provider), your operating system, and the type of browser software that you are using to access the website. This information allows us to upgrade the website as necessary to optimize its efficiency.


We may use cookies to collect information about how you use our website. A "cookie" is a small text file that a website can place on your computer's hard drive in order, for example, to retain your preferences and/or registration information for your next visit. The cookie transmits this information back to the website's operator. We do not respond to a Do Not Track option on your browser, but you can choose not to receive a cookie file by enabling your web browser to refuse cookies or prompt you before accepting a cookie. Note that refusing to accept cookies may impact the performance of our website. However, at no time is sensitive information, such as your name, address or registration information, stored in a cookie.


At this time, you are not required to provide us with personal information in order to access our website. However, certain optional features on our website may require you to submit some personal information in order to fully benefit from our services. Such information may include, but is not limited to, your name, date of birth, address, email address, and phone number. For instance, contact and eligibility information is necessary if you are requesting insurance product information. Providing us with your personal information will also enable us to notify you as enhanced services become available on our website. Your personal information provided to us is subject to our general Privacy Policy and may be disclosed to our affiliates, including the American Medical Association. We encourage you to click here to view our general Privacy Policy | Terms of Use | Refund/Purchase Policy.


Should you voluntarily provide your personal information to us on our website, you may receive email messages from us. These messages will include timely announcements regarding enrollment, new products and product enhancements. Each such email will include simple instructions should you decide you no longer wish to receive messages from us. Unless you elect not to receive such messages when submitting information to us on our website, you will receive these emails from us. Likewise, if at any time you request to be removed from one of our mailing lists, your email will be removed from that mailing list within ten business days. You can also always opt-out of receiving these email messages by contacting us by email, by phone at 800-979-8266 or by mail at AGENTRA, Attention: Customer Care Center, 14785 Preston Rd. Suite 975, Dallas, TX 75254.


We realize that foremost in the minds of privacy-conscious individuals is the security of information after its submission. All personal information collected in order to enable us to provide you with services is securely stored in databases. Additionally, access to the information stored on our databases is restricted to select employees and other authorized personnel, including those third parties necessary to perform services for us and for you. Where appropriate, we may employ firewalls, encryption technology, user authentication systems and access control mechanisms to control access to systems and data. If sensitive data is being transmitted, we will utilize security technology to ensure safe transmission. However, note that you should exercise discretion with respect to the submission of any personal or financial information. Transmitting information via the Internet is never completely secure and, thus, any information submitted may be intercepted, collected, used or disclosed by others. We will use appropriate technology to minimize that risk.


Occasionally, we may provide a link to various sections of the websites of our affiliate, American Medical Association, as well as pertinent links to third party websites including, but not limited to, insurance carriers, insurance brokers, and other financial and medical sites. All links to non-AMA sites are made without any representations or warranties relating to the integrity, security or legitimacy of such sites. Our privacy policy cannot and does not apply to external websites and once you leave our websites, you are subject to the privacy policies and procedures of those third parties. You should be certain to consult each external website's own privacy policy before providing personally identifiable information. If you have concerns about any linked website, we invite you to contact us.


This website is intended for use only by adults. We will not knowingly solicit, collect or maintain personal data/information from children under the age of 18. However, in some instances it may be necessary for customers or applicants to submit certain personal information of a child under the age of 18 in order to obtain or change coverage under an insurance or insurance-related product. Use of such information is strictly limited to those purposes and is never obtained absent the consent of the parent or guardian of the child.


Use of this website is limited to persons residing in the U.S. No part of this website is intended for use outside the U.S., and any information received from an identifiable non-U.S. resident will be disregarded.


This policy is effective as of January 1, 2014. We reserve the right to change this privacy policy at any time by posting a modified version on our website.


If you have any questions about this policy or want to correct or update your contact information, simply contact us by email, by phone at (855) 212-6020 or by mail at MyHealthPass, Attention: Customer Care Center, 15280 Addison Rd., ste.250, Addison, TX 75001. EMAIL US